FAQs
Q. How can I contact Wonder Mountain Soap?
A. You can email us at info@wondermountainsoap.com where our customer service team will be happy to help you with whatever you need!
Q. Can I change or cancel my order?
A. As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
Q. What payment methods do you accept?
A. We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments
Q. When will my order be processed?
A. All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
Q. How long does a bar of soap last?
A. Depends on if you are using it just for your hands or for showering. A bar of soap for showering typically lasts around 2 - 3 weeks. This is based on normal use. Obviously, the more you lather up the bar will last shorter than this.
Q. How do I make my soap last longer?
A. Let your soap dry out between uses, by putting your soap on some kind of soap dish that allows air to circulate around the bar. A 'proper' soap dish will either raise the bar up for air to circulate from beneath, or contain air holes for drainage of water below the soap. You can also use a sisal bag to further extend the soap's lather which we have available for sale.
Q. What is the best way to store your soap?
A. If you want to store your soap before you use it, store it in a dark dry area like a linen closet or drawer.
Q. I have sensitive skin and can't use most soaps. Will I be able to use yours?
A. Most likely you will be able to use our soaps because they are incredibly mild and gentle. Most commercial soaps are detergent based, using lots of synthetic ingredients, and that's what usually causes skin reactions. We are not aware of anyone who is unable to use our soaps. If you have allergies to essential oils, then we suggest you double check the ingredients to make sure.
Q. My order was damaged during shipping. What do I do?
A. Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
Q. When will I receive my refund?
A. All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
Q. How do I return an item?
A. Use the Contact page or send an email to info@wondermountainsoap.com to request a refund.
Q. Will my product look exactly like it does in the photo?
A. Due to the nature of handmade products, you may see slight variations. We do our best to accurately photograph our soap.
Q. Do you ship to International Locations?
A. Unfortunately we do not ship internationally....yet. As soon as we are able to we will change this answer to a resounding YES!