Refund Policy
Non-returnable items
We do not accept returns for personal care goods (such as soap products). We do not accept the return of products because a customer doesn't care for the scent of the product they ordered. Please get in touch if you have questions or concerns about your specific item. If we've made a mistake in what we shipped to you, the cost of shipping the incorrect items back to us is our cost.
Refunds
We have a 30-day refund policy, which means you have 30 days after receiving your item(s) to request a refund.
We want you to be 100% satisfied with our soap. If for any reason, you are not satisfied, let us know. We'll do our best to make it right for you. If you are still not fully satisfied with your product(s) we will automatically refund you for that item. To start a refund, you can contact us at wondermountainsoap@gmail.com. and you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since your refund, please contact us at wondermountainsoap@gmail.com.
You can always contact us for any refund question at wondermountainsoap@gmail.com.